We are able to cancel unshipped orders unless otherwise stated on the product page. We are unable to cancel digital download orders that have already been released/delivered.
Please reach out to us via email and our team will reply ASAP to confirm. We will accommodate your request if possible, but we cannot guarantee cancellation if your order has already been prepared for shipment.
Please note that we are only able to issue refunds to the original payment method.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Shipping Policy
DOMESTIC SHIPPING POLICYIf your order is not a preorder, it may take 5-7 business days for your package to be shipped out due to processing time. Please note the estimate listed in our shipping methods refers to the transit time after the package has left our facility.
Many products offer a preorder option for purchase. Preorders will ship when the product is produced, arrives at our warehouse, or is otherwise released, and circumstances will vary depending on the product. Estimated shipping time can be anywhere from 2-12 weeks from the date you place your order until the date the item is in stock and ships from our facility. If your order contained multiple items and one of them is on preorder, your order will ship in full once your preorder item is released. Shipping charges on preorders will not be refunded (unless you've requested cancellation prior to shipping and your whole order is refunded).
We work to ship your order as quickly as possible, and our mail carriers generally deliver orders within the timeframe listed upon checkout. However, we are unable to guarantee a specific ship or delivery date.
USPS Priority/First Class Mail
Please note that listed transit times are estimates, and not guaranteed. USPS is experiencing increased volume and staff restrictions and unfortunately, all classes of postal shipments are experiencing delays of up to 30-45 days. If your tracking link has not been updated recently, we kindly ask you to allow additional time for USPS to progress with shipping your order.
Address Changes
We are able to update your shipping address as long as the order has not shipped yet. If you would like to update your shipping address and your order has not shipped yet, please click the link below to request the update. If we are able to, we will accommodate your request and will reply via email to confirm.
Invalid/Incorrect Addresses
We are not responsible for any order that is returned due to an invalid or incorrect address entered at checkout. If your order is lost due to an invalid address inputted upon checkout, a refund will not be issued. We reserve the right to make any necessary changes to your address when there are minor errors preventing your order from shipping.
If your shipping address is flagged as invalid, we may reach out via email to confirm the shipping address details. If we do not hear back and the address is shippable, we will ship the order as is. If the shipping address is missing essential details and we do not hear back, we will cancel and refund your order in full. Please keep an eye on your email inbox as well as your spam folder in case we need to contact you regarding your shipping address.